All returned items must adhere to our return policy for a refund to be processed:
– Items must be unworn, unused, unwashed and in the original condition received.
– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
– Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our “Hall of Fame” category. Final sale items will be noted on the product description page.
– All items purchased during a promotional period are final sale.
– Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.
If you believe you have received a damaged or defective item, or there has been a fulfillment error, please CONTACT US, and our Customer Care team will be happy to assist.
Please allow up to 10-14 business days once your return has arrived back to us to inspect and authenticate the items(s) and process your refund. Refunds will be issued to the original payment method, excluding original shipping charges.
Due to the nature of our consignment marketplace, we are not able to offer exchanges. Since every item may have a different seller and level of availability, even identical items may vary in price.
If you purchased an incorrect size, once received, you are welcome to submit a return request for a refund back to your original payment method. Please keep in mind that the returns process may take up to 14 business days before a refund is reflected back to your account.